An Analysis of the Level of Professionalism of Personnel in the Application of Total Quality Management Approach in Building Maintenance Practices
Abdul Azeez, A.D.; Abbas A., Mansur, D.

One of the most important problems affecting coordinated and acceptable application of the total quality management concept is the calibre of the maintenance personnel.Managers in charge of the affairs of building maintenance have a direct and significant relationship with the outcome of maintenance operations in any organization because management is a living force and it is the force that gets things done to acceptable standards. Hence, the research was undertaken to analyse the level of professionalism of the personnel in the application of total quality management approach in building maintenance with a view of enhancing continuous quality improvement. Literature reviews suggested that certain virtues of TQM can be adopted to improve organisational effectiveness and solid conceptual foundation for strategic performance if the concerned managers posses the basic academic and professional wherewithal. To achieve the objectives of the study, senior personnel of the Works and Maintenance department of three Nigerian Universities were surveyed. The sample size was calculated using Kish formula. 75 responses, which accounted for 99% of the total respondents, were received. Simple bar charts and tables were used for the data presentation. The findings from the study indicated that most Universities are dominated by unqualified, ill-trained and unprofessional personnel. Hence, it was recommended that Universities should employ competent personnel, and engage in their training and development.

Full Text: PDF     DOI: 10.15640/jea.v2n2a18